Simple, transparent repair from start to finish.
Reach out by phone or email. Describe the issue and any downtime impact.
Send your device. Get receipt confirmation and evaluation begins promptly.
We diagnose the issue and provide a clear quote before any work begins.
Repair completed with quality components. All drives and servo drives are fully tested before return.
Your unit is shipped back with free ground return shipping and warranty documentation.
| Service Type | Estimated Turnaround |
|---|---|
| Standard Repair | 5–10 Business Days |
| Rush Service | 2–4 Business Days |
| Diagnostics Only | 1–3 Business Days |
| Coverage | Details |
|---|---|
| Duration | 12 months from date of return shipment |
| What's Covered | Parts and labor for the original repair performed |
| What's Not Covered | Physical damage, power surges, water damage, or unrelated failures |
| How to Claim | Contact HTG with your original repair order number "HTG###" |
Reach out with any questions about our process, turnaround times, or warranty coverage.
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